Updated 9 November 2026. View the previous Terms & Conditions.
By accessing and using this site, you are accepting these Terms & Conditions that come into effect from your first date of use. DropCatcher.co.uk may revise these Terms & Conditions at any given time without notice. It is your responsibility to review these terms regularly to stay updated with any changes. Your continued use of the DropCatcher.co.uk website after a change implies your acceptance of this change. The contract is subject to English law, and both parties consent to the non-exclusive jurisdiction of the English courts.
Charges
No catch, no fee. Booking a domain with us is free. When you book, you give us authority to save your payment card with our payment provider, Stripe, and to charge it £35 if, and only if, we register the domain for you. If the domain is not registered for you, you pay nothing. The £35 includes the Nominet registration fee for the first year and releasing the domain to another registrar if you ask us to.
When we charge. We charge your saved card on the day we register the domain. If your bank asks you to confirm the payment, or the payment fails, we will email you a link to pay. The domain is registered in your name, but it stays on our Nominet tag and cannot be released to another registrar until it has been paid for. If a payment is still outstanding 7 days after we register the domain, we may cancel the registration.
Cancelling a booking. You can cancel a booking at any time before the domain drops, from your dashboard, at no cost.
Credits. We no longer sell credits. If you hold credits bought before 9 November 2026, they remain valid for two years from the date you bought them, unless a different agreement is in place with DropCatcher.co.uk. You can use a credit to book a domain with priority: if Drop Catcher's own tag registers it, it is yours with no auction. Other customers can still book the same domain. If one of the independent drop catchers registers it and other customers booked it too, it goes to the private auction described below, which you are invited to join, and your credit counts as £29 towards the price. If the domain is not registered for you, the credit is returned to your account (keeping its original expiry date). Only one booking of a domain can be made with a credit. If we register a domain you booked without a credit and you hold a credit at that time, we use the credit instead of charging your card. Credits have no cash value and are not refundable.
Your saved card. You can view or replace your saved card at any time from your dashboard. We will only charge it for domains we register for you under a booking you made, and for renewals of domains we host for you (see below).
No other fees are charged.
Domains booked by more than one customer
More than one customer can book the same domain. If we register a domain that more than one customer booked, it goes to a private auction between those customers only, except that a customer who booked it with a credit gets it, with no auction, if Drop Catcher's own tag registered it. The auction opens at £35 and runs for 72 hours. You set the most you are willing to pay, and we bid for you in £5 steps, only as high as needed to keep you ahead. A bid placed in the last 5 minutes extends the auction by 5 minutes. Bids are binding. If nobody bids, the customer who booked the domain first is sold it for £35. The winner is charged the final price on their saved card, less £29 for each booking credit they hold. If you don't win, you pay nothing. Until the winner pays, the domain is registered to Drop Catcher Ltd on our Nominet tag. Once payment is complete, we make the winner the registrant. Nominet may charge a fee for this change of registrant. Anyone can see an auction's current price, the number of bids and the bid history (amounts and times only). Bidders' identities are never shown. Final prices of finished auctions are shown on our Caught Domains page.
Offers on your domains
Visitors to a domain we registered for you may see a page saying it may be for sale, and can make an offer. We forward offers to you in your dashboard, and you are free to accept or decline. You can switch this page off for any domain in Manage Domains in your dashboard. If you accept, the buyer pays Drop Catcher, we transfer the domain to them, and we pay you the sale price less a 10% commission by bank transfer. Your bank details must be on your account for us to pay you.
Domains we sell
Domains listed for sale at a fixed price or open to offers on our Caught Domains page are sold by Drop Catcher Ltd. After payment we contact you to arrange the transfer.
Domain Renewal & Expiry Policy
Domains we host for you are renewed for one year, 30 days before their expiry date. Renewal costs £14.99 per year. We use a credit if you have one; otherwise we charge your saved card. If you do not have a card saved, we will email you asking you to add one (with reminders 14 and 7 days before expiry). If you do not want a domain renewed, tell us at least 30 days before its expiry by submitting a support ticket, or untick renewal in the client portal.
If a domain is not renewed before its expiry date, a grace period of 30 days is allowed to renew it at the original renewal fee (you can check these fees on the client portal). After this, the domain enters a 60-day grace period, during which you can still renew your domain but with an additional redemption fee of £59. This must be requested by email before the 75th day post-expiry. After 90 days, the domain will be deleted from the register. Renewal of a domain name cannot be guaranteed by DropCatcher.co.uk.
Complaints & Escalation Procedure
At DropCatcher.co.uk, we continuously strive for excellence, but we recognise that mistakes may happen. Your feedback is invaluable for improving our service quality.
To raise a complaint about a received service, please submit a detailed complaint form to us. We promise to acknowledge your complaint within one business day and endeavour to resolve any issues within 10 working days.
If you're unsatisfied with the initial resolution of your complaint, you are free to escalate your issue to Nominet at https://www.nominet.uk/complaints/.
Liability
We strive to ensure uninterrupted site access. However, technical difficulties affecting the server, internet, or other equipment may cause temporary unavailability. DropCatcher.co.uk does not guarantee constant website availability and accepts no liability for temporary unavailability, with no refunds being made for such occurrences.
DC Plus (Nominet tag holders)
If you hold a Nominet tag and use our DC Plus service, the DC Plus Terms & Conditions apply to that service in addition to these terms. They are shown in your dashboard when you enable DC Plus.
Nominet Terms & Conditions
All domains registered are subject to the Nominet terms & conditions: http://www.nominet.uk/go/terms
